Shared services – it sounds scary, but shared environments, especially for IT projects, are becoming more and more critical. There are new opportunities to consolidate aging systems, get rid of duplicative technologies, and cut spending everyday in your organization. That 25-year-old legacy mainframe system that gets accessed once in a blue moon? Lose it. Get the data out and move on. You have 2 CRM systems being used by different parts of your sales and marketing teams? It’s time to merge those into one system. Not only will everyone be on the same page but your data quality should make a big jump.
It’s often difficult for business unit heads to let go of systems. Time, money, and effort have gone into customizing, learning, and developing the exact set of features that helps them deliver their output. Facing technology changes can seem like a waste of time and a major distraction from everyday responsibilities and duties, leading to hesitation or flat-out refusal. IT leaders need to be there to help resolve these concerns and work hand-in-hand with BU’s to consolidate technologies for the betterment of the organization.
This is by no means a new concept. Private sector and Federal organizations have been pushing shared environments for years. In fact, the U.S. government has set rules and guidelines outlining how Federal agencies should adopt shared environments to reduce IT costs and “innovate with less.”
With rising costs, smaller budgets, and less people to do the work it only makes sense to work within a shared services environment. IT leaders need to take charge in helping business units solve mission critical technology challenges that will meet the needs of many while reducing IT waste.